Our service is based on mutual trust. We want you to have the trip of a lifetime while in Japan and will do all that is within our means to ensure things run smoothly, and in the remotest chance that for any reason they don’t, that you have the appropriate support to get things back to the scheduled plan as quickly as possible.
In addition, our service is unique in that it is tailored to supporting both you and the local suppliers who contribute to your trip, such as the hotels, as well as local experience and logistics providers in the area. We aim to act with fairness and integrity to both parties in all interactions.
With these two factors at the core of what we do, when you place a deposit payment with us, you engage in a contract which provides the following services;
1. We will happily provide email support before your trip to Japan (responses are typically within 48 hours).
2. We provide email and emergency phone support while you are in Japan.
3. Appropriate and up-to-date documentation to ensure a safe and enjoyable trip, including maps of the destinations visited, sightseeing and meal suggestions, together with a personalized schedule with recommended timetable suggestion.
4. Whether you undertake a walk, cycle, or other type of adventure, we pledge to minimise and mitigate risks with a number of steps pre and post-payment.
5. While we can’t guarantee fine weather on every day, we always try to include a back-up plan as required.
6. We pledge to provide accurate, honest and helpful information on our website, in our booklets and in our communication.
7. If your plans need to change, we will support with the necessary amendments for one amendment (such as a location or date change), and will negotiate with your hotel providers to minimise amendment fees where possible.
8. Your deposit payment includes the option of hotel reservations. Your deposit payment does not include the cost of these hotels; this is included, if you choose to book your hotels through us, at the final balance stage (since this depends on the schedule of your hotels, the payment date may vary – we will provide a timetable on confirmation of this service). As such, a deposit payment does not guarantee availability, but we will endevor to offer the best available alternative.
9. In the event that you are unable to travel as planned for any reason, our service will be extended until your trip does go ahead.
10. Our deposit payment is charged on a per person basis and final costs are indicative of our standard recommended plan; if you have a specific budget, preferences or special requirements, please contact us and we can happily discuss what is possible based on these conditions.
Having read our pledge to you, we ask in return that you respect the following guidelines on and before your trip:
1. Please treat our staff and partner suppliers with respect. We are excited to welcome you to Japan, and want you to have a positive experience both in your interactions with us and with the people in the locations visited. We offer an etiquette primer with your welcome pack, and expect all of our guests to follow these suggestions where possible.
2. Mutually, we ask bookers to act honestly and in good faith.
3. We appreciate your understanding that deposit payments are non-refundable. If a booking was placed erroneously or if you believe you have been charged incorrectly, please let us know.